Office Policies

Mission

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It is our mission to provide you with the best and most ideal orthodontic treatment possible in a professional, courteous, and fun environment. At our office, you are more than just a patient – you become part of our family!

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Thursday: 7:30 a.m. – 5:00 p.m.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request a 48-to-24-hour notice if you need to cancel your appointment. However, we are aware that unforeseen events sometimes arise where this is not possible, but by doing this, it allows our office to offer this time to another patient.

Emergencies

Most orthodontic emergencies can be handled over the phone. However, there are times where a band or appliance may come loose, and you need to be seen right away. Should any type problem arise, please call our office so that we can schedule an appropriate type of appointment. Should this occur at night, there will always be an emergency number you can call if needed.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies and coverages vary greatly, we can only estimate your insurance coverage in good faith based on the information given to our office by your insurance company. Unfortunately, this does not guarantee payment due to the complexities of insurance contracts. Your estimated patient portion is due at the time of service. As a service to our patients, we will bill insurance companies for you. However, any balance not paid by your insurance company will become your responsibility. If you have any questions, our courteous staff is always available to answer them.